How do I return an item?
We will do everything in
our power to ensure our products and services meet or exceed your
expectations. Should that not be the case, we'll do our best to rectify
the situation. We are family-owned, so, with us, you'll find "that
touch" that's just missing from the corporate giants where you can
consider yourself lucky if you even get to talk to a real person.
- Unless noted otherwise,
supplements and other perishable items cannot be returned once opened,
unless the product was received in damaged or expired condition. Sorry,
we cannot accept returns or exchanges of Personal items
or once-usable items, including, but not limited to Flat Irons, Kingpain
Dual Massage, Cervical Neck Comforter, KingPain Physio Decompression Back Belt,
magnetic body wraps, magnetic mattress pads, and toxin test kits (unless
they have never been opened or used).
- The reason for this is personal hygiene Issues and FDA Re Sale Regulations
- In general, all items returned must be in new condition
Customer Satisfaction Promise
You may return any item for a full credit less original shipping within 30 days of purchase. The item must be returned in brand new, completely unused condition, and include all original packaging, manuals, accessories and any promotional items.
Return shipping costs are the responsibility of the Purchaser. 20% Re
stocking fee will apply. A Return Merchandise Authorization (RMA) number
must be requested within 30 calendar days from the original date that
the item was paid for, and we must receive the item no later than 15
days from the RMA issue date. Exception: International Purchasers will
not be refunded the original shipping charges.
If you change your mind or decide not to purchase after you have
already paid for an item, please contact us immediately. We will make
every effort to stop the shipment of your item. If the item has already
shipped, or cannot be stopped, simply refuse the item at the time of
delivery. Upon our stoppage or return receipt of the item, you will be
issued a full refund less the original and return shipping expenses.
Plus 20% Re stocking fee will apply If the item was sold with free
shipping, then the cost listed online at USPS or UPS for that item's
weight, size, and destination will be charged as the original shipping
amount. This policy will also apply to any items refused at delivery in
which were not first contacted, and any international items in which the
Purchaser fails to clear customs for any reason.
If upon receipt of your purchase you see visible damage, or suspect
concealed-damage, you must notify the shipping carrier at the time of
delivery. If you have purchased insurance, please immediately notify us
of the damage and we will assist in processing the claim. You must
retain the original packaging, and please note that the product may need
to be inspected for claim approval. All shipping damage claims,
including concealed-damage claims must be made within 72 hours of the
item’s delivery. Any claim reported after that period will not be
Dead on Arrival
In the rare event that
your items arrives in non-working order (DOA), we will pay for standard
return shipping, and upon receipt and inspection of the item, we will
replace the item, or issue a full refund at our discretion. In order for
an item to be considered DOA, Purchaser must inspect and test the item
and notify us of any DOA claim within 72 hours of the item’s initial
delivery. We will issue a Return Authorization (RMA) number and provide
instructions for the item’s return. The item must be returned in its
original packaging, and include all manuals, accessories and any
promotional items. We reserve the right to inspect and test all DOA
merchandise. If the returned merchandise tests functional or does
otherwise not qualify as being a DOA item, then the item will not be
replaced, and the Purchaser’s refund will be charged the return shipping
costs and a 20% restocking fee. Cosmetic blemishes on any item, missing
or broken parts on any item, and all items over 45 lbs. do not qualify
for free DOA return shipping, as replacement parts for almost all items
are available. Exception: International Purchasers will be responsible
for all shipping charges, back and forth.
All Items are 100% brand new, and not refurbished in any way, unless the listing specifically states otherwise.
All items are guaranteed against manufacturing defects for 30 days from
the date of purchase, except for some machines in which the listings
quote a longer period. There are no warranties, express or implied,
beyond these time periods. All
warranty shipping costs will be the responsibility of the Purchaser,
and any deductibles & return shipping to the Purchaser must be paid
before the repaired or replacement item will be shipped. We will
determine, in our sole discretion, what constitutes a manufacturing
defect. Requests for warranty coverage must include a clear copy of your
original invoice. Purchaser modification, misuse, abuse, negligence or
use of items for commercial purposes will void this warranty.
Promotional, free items, and items that have been marked "as/is"
"no-returns" or "no-warranty" in the listing / advertisements are also
excluded from warranty. All warranties cover parts only; labor is
specifically excluded. In all cases, our liability is limited to the
cost of the item, exclusive of shipping cost value. For all products
with a warranty period longer than 30 days, the following terms will
apply: Moving and stationary parts are warranted for the initial
90-days, with a $0.00 deductable / no charge, except for shipping as
For questions regarding
our return policy, or to obtain a Return Merchandise Authorization (RMA)
number, please contact us at firstname.lastname@example.org
will be accepted without a valid RMA number. The RMA number must be
inside the shipping carton of the returned item, but must not be written
on the product's factory packaging. Please also include a description
of the problem. To protect against damage, please ensure the returned
merchandise is packaged in its original packaging material. All returns
must be received by us no later than 15 days from the RMA issue date. We
will credit you in the same manner as your original payment, within 3
business days of receiving the returned item. There will be a charge for
missing or damaged parts and/or packaging. 20% Re stocking fee will
apply. Please note that time periods given are firm, and exceptions
cannot be made.
Please contact customer service for more information on returning an item.
CS TECH IMPORTS INC
Customer Service Phone: 1-954-577-5390